Survey

1. How has your shopping changed in the past 5 years?

A. Much more online

B. Slightly more online

C. About the same

D. More in-store

2. What type of products do you most frequently buy online?

A. Electronics

B. Clothing

C. Books & Media

D. Home Goods

E. Groceries

3. What is your primary source for news?

A. Social Media

B. News Websites/Apps

C. Television

D. Word of Mouth

4. Do you participate in major sales events like Black Friday?

A. Yes, actively

B. Yes, casually

C. No

5. Do you feel stressed or overwhelmed by too many choices?

A. Yes, often

B. Sometimes

C. Rarely

D. Never

6. When shopping for electronics, what is most important?

A. Brand

B. Technical Specifications

C. Price

D. User Reviews

7. Do you talk to customer service chatbots?

A. Yes, if it's the only option

B. No, I wait for a human

C. I find them helpful

8. Do you pay for shipping to get items faster?

A. Yes, often

B. Only if absolutely necessary

C. No, I always choose free shipping

9. What device do you use most for online shopping?

A. Smartphone

B. Laptop/Desktop

C. Tablet

10. What is your biggest frustration with online shopping?

A. Shipping Costs

B. Inaccurate Product Descriptions

C. Complicated Returns

D. Security Concerns